FREE SHIPPING ON ALL ORDERS OVER $75!

FAQ’s

Frequently Asked Masquerade Mask Questions

I am just wondering what the average delivery time is for Masks HQ orders?

Pack ‘n’ Track to the U.S. takes 6-10 business days. If you need your order quicker, we do have fast options.

How do I track my order?

All Masks HQ orders come with a tracking number to prove that they have been lodged. You can easily track your orders at:http://auspost.com.au/track/

Where do I find my tracking number?

If you log into your Masks HQ order you will see a customer note that shows your tracking number. All orders are updated the evening of being shipped (or early the next morning). If you can not find your tracking number, please do not hesitate to contact us using the chat pop up or the contact us tab.

Do you ship internationally?

We sure do, we can ship to:

Australia
USA
Canada
New Zealand
United Kingdom
We ship via Pack ‘n’ Track with a tracking number provided for your order. Shipping takes 6-10 business days. Please contact us for more help.